FAQ

Requests regarding the sale and delivery of our vehicles as well as after-sales service can only be handled by our network of official dealers and authorised workshops. Find the Rimor authorised dealer or workshop nearest to you: find a dealer
Spare parts and accessories can only be purchased through our network of official dealers and authorised repair shops. You can find the one closest to you by consulting the list at the following link: /it/en/trova-un-concessionario
We will provide you with a conventional 5-year warranty on leaks, provided that regular annual checks are carried out at official dealers and authorised repair shops. You can find the one closest to you by consulting the list at the following link. For appliances and accessories, the legal warranty is provided directly by the respective manufacturer or seller, whose conditions of validity are specified in the relevant warranty booklets and certificates on board the vehicle. /it/en/trova-un-concessionario
Prices for leak testing are handled directly by the dealership in which it is carried out. There is no fixed fee. This type of test must be done by an official dealership or authorised repair shop. You can find the one closest to you by consulting the list at the following link: /it/en/trova-un-concessionario
You can contact your nearest official dealership or authorised repair shop. You can find the one closest to you at the following link: /it/en/trova-un-concessionario
Please visit one of our official dealerships or authorised repair shops. If the original sticker is no longer available, an alternative will be offered. Contact your nearest official dealership or authorised repair shop. A list of them can be found at the following link: /it/en/trova-un-concessionario

Your manual can be downloaded via the following link:

/it/en/manual
You can contact your nearest official dealership. A list of them can be found at the following link: /it/en/trova-un-concessionario
Please consult your nearest official dealership. They can provide you with more information and eventual costs. A report of loss to the local authorities of the document of the vehicle you intend to re-register is required. Please note that the timeframe for receiving the documentation ranges from 45 days for vehicles produced after 2000 to 3 months for vehicles produced before 2000. Contact your nearest official dealership or authorised repair shop. A list of them can be found at the following link: /it/en/trova-un-concessionario
Your closest official dealership or authorised workshop will provide you with all the necessary information. If the OEM equipment is no longer available, a suitable alternative will be offered. Contact your nearest official dealership or authorised repair shop. A list of them can be found at the following link: /it/en/trova-un-concessionario
It is not possible to increase or decrease the overall mass of vehicles which have already been registered. If the vehicle has not yet been registered, please consult your nearest official dealership. They can provide you with more information and eventual costs. You can find your nearest dealer here: /it/en/trova-un-concessionario
Unfortunately, your request cannot be fulfilled. Type approvals are non-modifiable and we cannot issue authorisations. The vehicle mass distribution as shown on the homologation plate of Phase 2 must be respected.
You can contact your nearest official dealership or authorised repair shop. A list of them can be found at the following link: /it/en/trova-un-concessionario
You can contact your nearest official dealership or authorised repair shop. A list of them can be found at the following link: /it/en/trova-un-concessionario
You can contact your nearest official dealership or authorised repair shop. A list of them can be found at the following link: /it/en/trova-un-concessionario
Fill in the following form to get support:
*mandatory field

At the link below you can find secure and standardized access to all technical information, diagnostic sheets, and repair and maintenance procedures required to work on the vehicles we manufacture.
Our vehicles are built on Fiat Ducato and Ford Transit base vehicles, without making any modifications whatsoever to the base vehicle engine.

Stellantis approvals (Fiat-branded mechanics):
e3*2007/46*0049
g11*02018/858*

They can be found at the RMI link: https://www.technicalinformation.fiat.com/tech-info-web/web/index.do

Ford approvals:

e1*2007/46*1098
e1*2007/46*1100
g11*02018/858*00691
g11*02018/858*00693

They can be found at the RMI link: https://www.fordserviceinfo.com/

As regards the transformation and assembly of our body unit, they can be found at the RMI link RIMOR: 

/it/en/manual

It can be downloaded via the following link: https://www.rimor.it/it/en/dinette If your vehicle is not on the list, please visit your nearest official dealership or authorised repair shop. They will be able to assist you further. You can find them via the following link:  

/it/en/trova-un-concessionario

You can contact your nearest official dealership or authorised repair shop. They will be able to provide you with the necessary support. A list of them can be found at the following link:

/it/en/trova-un-concessionario
To remove any sealant that leaks out of the vehicle, all you need is silicone remover and a Teflon squeegee (so as not to damage the outer finish of the vehicle). The function of this material is to penetrate into the screw holes. Excess sealant can escape as a result of temperature changes (especially in warmer months) and is not to be considered a problem.
The roofs of our vehicles can be walked on within a 10 cm-border towards the inside of the aluminium perimeter edge. Roof maintenance must be carried out by one of our official dealers or authorised repair shops. You can find your nearest dealership or authorised repair shop at the following link: /it/en/trova-un-concessionario
What you are seeing is simply an expansion of the fibreglass material. Being a material sensitive to temperature changes, it tends to expand in higher temperatures and can form these undulations. However, it is a normal reaction and not to be considered a defect.
Fill in the following form to get support:
*mandatory field

Our vehicles can only be purchased through our network of official dealerships. You can find the one closest to you by consulting the list at the following link:

/it/en/trova-un-concessionario

You can contact your nearest official dealership. A list of them can be found at the following link:

/it/en/trova-un-concessionario
Fill in the following form to get support:
*mandatory field

Rimor is one big family. Find out more!

browse the catalogue browse the catalogue
watch the videos watch the videos

Follow us!